CX & UX Projects

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UX Project: Redesign Existing Software

Problem: Clients complain that our software looks old and outdated.

Approach: Redesign software using UX principles

Outcomes: Higher client satisfaction rate

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UX Project: Design a Mobile App

Problem: Don't have a mobile app option

Approach: Design a mobile app

Outcomes: 5 star satisfaction of applications downloaded

CX Project: Customers don't feel like their time is valued.

Problem: Customers feel like their time is wasted in the retail store

Approach: Design a new experience where customer feel valued

Outcome: Improved revenue in all areas across the board including raising the customer satisfaction (CSAT), net promoter score (NPS), customer effort score (CES), digital completion rate, call deflection, first contact resolution (FCR), average handle time (AHT), conversion rate, task completion rate and voice of the customer (VOC).